New Jersey Clarifies Casino Bonus RulesThose operators who will be offering their services in New Jersey towards the end of November have been asking questions regarding bonusing their players, and David Rebuck, Director of the Division of Gaming Enforcement has answered their calls. Player bonuses is one area of the business where there is potential for operators and players to fall into disagreements regarding playthrough amounts and withdrawal restrictions. If there are lessons to be learned from existing operators then those lessons are that bonuses need clear terms and conditions, and just as importantly, players need to know that those terms and conditions actually exist. Mr Rebuck pointed out that....
- Operators can offer bonuses with a cash-out restriction, commonly in the form of a wagerthrough requirement. However, players must always be allowed to withdraw an amount equal to their original deposit where their accounts have a credit balance.
- Once a player’s account balance reaches zero, any bonus promo ends; in other words, operators may not carry forward the wager requirements to the next deposit by the player.
- The operator may require that a customer’s first bets come from his or her deposit before the casino’s matching funds are wagered.
- Players can abandon a promotional offer partway through, and cash out any initial deposit that remains in the player account.
- Full operator disclosure on the terms and conditions of any promo or bonus must be made, including details of wagering and cash-out restrictions.
- Operators may not impose a cap on winnings resulting from a bonus.
- In the case of the New Jersey market opening, there will initially be a 30-day moratorium on wager based promotions, counted from the first day on which online gambling is available generally to punters within New Jersey’s borders.
- Operators who intend to offer such promotions must be able to demonstrate to the regulator that it has the administrative capability to generate accurate revenue reports.
- None of these online gambling restrictions will apply where the operator has associated the promo with its land gambling promotional offerings.